Keeping up with new technology is critical to operating a successful restaurant franchise that meets customers’ growing expectations. However, many restaurant brands struggle to provide consistent, cost-effective management for in-store IT environments. This stems from the complexity of providing support for multiple stakeholders, as their technological infrastructure can vary widely in sophistication for each location. It is further exacerbated by the need to provide support to a diverse user base with varying levels of tech proficiency, further complicating IT support management.

On June 11th three CIOs from the North American restaurant industry will take the stage to discuss, debate, and explore strategies that keep technology leaders up at night in their quest to maximize restaurant service and support.

We will discuss key topics such as:

• Key challenges and complexities preventing multi-location restaurants from providing effective IT store support  

• Metrics to track to stay ahead of store-level issues and threads which can cause downtime… and lost sales

• Best practices for structuring unified, centralized L1 IT support to provide better and simplified customer experience

• Nearshore and automation for combating IT labor shortages and cost pressures

• Considerations for selecting the right IT support partner: does industry experience matter?  

• Staying ahead in a fast-changing technology landscape  

 
Join us! for this virtual discussion. You will walk away with a
wealth of innovative ideas, served up by the knowledge and experience of a community.​